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![Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Services Marketing: People, Technology, Strategy (Paperback Book) [Ninth edition] (2021)](https://imusic.b-cdn.net/images/item/original/820/9781944659820.jpg?wirtz-jochen-national-university-of-singapore-singapore-2021-services-marketing-people-technology-strategy-paperback-book&class=scaled&v=1648540082)