Releases by Wirtz, Jochen (NUS, Singapore)

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Paperback Book14

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Cover for Wirtz, Jochen (NUS, Singapore) · Building a World Class Service Organization (Assessment Tool) - Winning in Service Markets Series (Paperback Book) (2017)

Building a World Class Service O... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Service Quality and Productivity Management - Winning in Service Markets Series (Paperback Book) (2017)

Service Quality and Productivity... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Designing Complaint Handling and Service Recovery Strategies - Winning in Service Markets Series (Paperback Book) (2017)

Designing Complaint Handling and... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Managing Customer Relationships and Building Loyalty - Winning in Service Markets Series (Paperback Book) (2017)

Managing Customer Relationships ... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Managing People for Service Advantage - Winning in Service Markets Series (Paperback Book) (2017)

Managing People for Service Adva... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Crafting the Service Environment - Winning in Service Markets Series (Paperback Book) (2017)

Crafting the Service Environment... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Balancing Capacity and Demand in Service Operations - Winning in Service Markets Series (Paperback Book) (2017)

Balancing Capacity and Demand in... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Designing Customer Service Processes - Winning in Service Markets Series (Paperback Book) (2017)

Designing Customer Service Proce... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Service Marketing Communications - Winning in Service Markets Series (Paperback Book) (2017)

Service Marketing Communications... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Pricing Services and Revenue Management - Winning in Service Markets Series (Paperback Book) (2017)

Pricing Services and Revenue Man... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Developing Service Products and Brands - Winning in Service Markets Series (Paperback Book) (2017)

Developing Service Products and ... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Positioning Services in Competitive Markets - Winning in Service Markets Series (Paperback Book) (2017)

Positioning Services in Competit... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Understanding Service Consumers - Winning in Service Markets Series (Paperback Book) (2017)

Understanding Service Consumers ... (2017)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Winning in Service Markets: Success Through People, Technology and Strategy (Hardcover Book) (2016)

Winning in Service Markets: Succ... (2016)

Wirtz, Jochen (NUS, Singapore)

Cover for Wirtz, Jochen (NUS, Singapore) · Winning in Service Markets: Success Through People, Technology and Strategy (Paperback Book) (2016)

Winning in Service Markets: Succ... (2016)

Wirtz, Jochen (NUS, Singapore)