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The Smiling Chatbot: Investigating Emotional Contagion in Human-to-Chatbot Service Interactions Konstantin Prinz 1st ed. 2022 edition
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The Smiling Chatbot: Investigating Emotional Contagion in Human-to-Chatbot Service Interactions
Konstantin Prinz
The results show that the expression of positive emotions by a chatbot enriches the service interactions by transmitting positive emotions that, in the further course, do also lead to a better evaluation of the service experienced.
223 pages, 10 Illustrations, black and white; XVIII, 223 p. 10 illus. Textbook for German language m
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | December 2, 2022 |
| ISBN13 | 9783658400279 |
| Publishers | Springer Fachmedien Wiesbaden |
| Pages | 223 |
| Dimensions | 150 × 220 × 10 mm · 325 g |
| Language | German |
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