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Digital Technology in Service Encounters: Effects on Frontline Employees and Customer Responses - Innovation, Entrepreneurship und Digitalisierung Sonja Christ-Brendemuhl 1st ed. 2022 edition
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Digital Technology in Service Encounters: Effects on Frontline Employees and Customer Responses - Innovation, Entrepreneurship und Digitalisierung
Sonja Christ-Brendemuhl
Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio of human interaction and technology use in service encounters.
271 pages, 4 Illustrations, color; 38 Illustrations, black and white; XVIII, 271 p. 42 illus., 4 ill
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | June 28, 2022 |
| ISBN13 | 9783658378844 |
| Publishers | Springer Fachmedien Wiesbaden |
| Pages | 271 |
| Dimensions | 208 × 148 × 20 mm · 386 g |
| Language | German |
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