Emotional Intelligence in Tourism and Hospitality - Erdogan Koc - Books - CABI Publishing - 9781786398314 - April 16, 2019
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Erdogan Koc
Emotional Intelligence in Tourism and Hospitality

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Emotional intelligence (EI) is the ability to recognize emotions, thereby guiding behavior and allowing emotional adjustment to environments. As services are produced and consumed simultaneously, the employee EI is vital. This book uses a skills-based approach to explain how emotional intelligence can be developed in tourism and hospitality.

168 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released April 16, 2019
ISBN13 9781786398314
Publishers CABI Publishing
Pages 168
Dimensions 242 × 164 × 10 mm   ·   432 g
Language English  
Editor Koc, Erdogan (Professor, Bandirma Onyedi Eylul University, Turkey)

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