Service Failures and Recovery in Tourism and Hospitality: A Practical Manual - Erdogan Koc - Books - CABI Publishing - 9781786390677 - October 20, 2017
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Erdogan Koc
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual

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Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.

244 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 20, 2017
ISBN13 9781786390677
Publishers CABI Publishing
Pages 244
Dimensions 251 × 180 × 20 mm   ·   736 g
Language English  
Editor Koc, Erdogan (Professor, Bandirma Onyedi Eylul University, Turkey)

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