Tell your friends about this item:
Yes And... Your Customer Service: the Added Value of Improvisation in Organizations Cyriel Kortleven 1st edition
Ordered from remote warehouse
Our customers say:
Yes And... Your Customer Service: the Added Value of Improvisation in Organizations
Cyriel Kortleven
The added value of improvisation in organizations. Or: how you can work quickly and creatively in an ever changing world. This book teaches you not only the value of improvisation, but also how to put that value into practice. From an explanation of what improvisation is, to leading improvisation, to improvisation in multi-cultural teams. Whether you?re a manager who wants to use the power of improvisation, or a trainer who wants to teach it to other people, this book will give you the theory and the tools to do just that. This Special Edition includes an additional chapter on Customer Service, written by Patrick Short. ?Based on the author?s scientific research? ?Over 70 exercises to experience and improve your improvisation skills? ?With contributions from 18 improvisational experts from all over the world?
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | September 15, 2014 |
| ISBN13 | 9789081950619 |
| Publishers | En Actie BV |
| Pages | 228 |
| Dimensions | 13 × 152 × 229 mm · 312 g |
| Language | English |
| Contributor | Patrick Short |
