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Trening Po Rabote S Klientami: Otsenka Effektivnosti Ekaterina Tkacheva Russian edition
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Trening Po Rabote S Klientami: Otsenka Effektivnosti
Ekaterina Tkacheva
Povyshenie urovnya professional'nogo razvitiya rabotnikov stanovitsya aktual'noy zadachey organizatsiy. Osobenno ostro stoit vopros obucheniya personala kachestvennoy rabote s klientami. Kompanii, zanimayushchiesya servisnym i torgovym obsluzhivaniem, vkladyvayut bol'shie sredstva v obuchayushchie programmy, poetomu pered nimi stoit vopros ob otsenke effektivnosti vlozheniy. Slozhnost' otsenki obucheniya personala zaklyuchaetsya v mnogoobrazii poluchaemykh rezul'tatov: ekonomicheskikh, sotsial'nykh, potrebnostnykh, tselevykh. V dannoy rabote rassmatrivayutsya voprosy soderzhaniya effektivnosti menedzhmenta, a takzhe predlagaetsya tekhnologiya otsenki potrebnostnoy effektivnosti treninga po rabote s klientami, poskol'ku udovletvorenie potrebnostey uchastnikov treninga i lits, zanimayushchikhsya ego organizatsiey yavlyaetsya osnovoy dlya dostizheniya sotsial'no-ekonomicheskikh rezul'tatov deyatel'nosti organizatsii. Prednaznacheno dlya studentov, aspirantov, prepodavateley vuzov, a takzhe rukovoditeley lyubykh khozyaystvennykh organizatsiy i spetsialistov sluzhb upravleniya personalom.
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | January 27, 2012 |
| ISBN13 | 9783846580158 |
| Publishers | LAP LAMBERT Academic Publishing |
| Pages | 124 |
| Dimensions | 150 × 7 × 226 mm · 203 g |
| Language | German |
See all of Ekaterina Tkacheva ( e.g. Paperback Book )