Quan Zhou

Innovating Taxpayer Service System: Implications for Changning District Administration of Taxation, Shanghai Quan Zhou

Taxpayer service is entitled as one of the pillar functions of the revenue authorities in China other than tax collection and administration. Ever expanding tax bases and dynamic nature of taxpayer requirements propel the exploration of adaptive mechanism on taxpayer service that fits the demands in a good shape. The paper, therefore, tries to find ways to improve the taxpayer service strategy, encourage tax compliance, promote taxpayer satisfaction, and professionalize service delivery. A variety of research approaches have been mobilized in order to find out the full spectrum of requirements in the taxation field. The analysis is especially helpful to policy analysts and policy makers, tax professionals, university students, government employees, and tax intermediaries who are interested in the reform of taxation system in China.