E-governance, Service Delivery and Customer Satisfaction: Lessons for Developing Countries - Pathak Raghuvar Dutt - Books - LAP LAMBERT Academic Publishing - 9783843355209 - October 14, 2010
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Pathak Raghuvar Dutt
E-governance, Service Delivery and Customer Satisfaction: Lessons for Developing Countries

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Today customers/citizens of any nation want effective, efficient and equitable services. The global problem is one where Public service delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received fairly modest attention. The main objectives of this book are to get deeper understanding of the public service dilemma and understand the relationships between quality of services and how this impacts the citizen's satisfaction level.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 14, 2010
ISBN13 9783843355209
Publishers LAP LAMBERT Academic Publishing
Pages 428
Dimensions 226 × 24 × 150 mm   ·   655 g
Language German  

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