Ali Emrouznejad
Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - International Series in Operations Research & Management Science Ali Emrouznejad 2014 edition

Name: Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - International Series in Operations Research & Management Science
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Author: Ali Emrouznejad

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Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - International Series in Operations Research & Management Science

Ali Emrouznejad

2014 edition

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.

412 pages, 33 black & white illustrations, 38 colour illustrations, biography

Media	Books Hardcover Book (Book with hard spine and cover)
Released	August 13, 2014
ISBN13	9783662434369
Publishers	Springer-Verlag Berlin and Heidelberg Gm
Genre	Aspects (Academic) > Business Aspects
Pages	394
Dimensions	153 × 242 × 27 mm · 752 g
Language	French
Editor	Cabanda, Emilyn
Editor	Emrouznejad, Ali