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Service Quality in Hospitality Industry Dhanaraj Jublee
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Service Quality in Hospitality Industry
Dhanaraj Jublee
This book attempts to clarify the SERVQUAL model. It not only provides managers a clear picture of the quality of the services provided, but also helps them to discover the needs, wishes and expectations of the guests. The same is analyzed by determining the characteristics of service quality that are most important for guests. The findings of this research will help managers in setting customer defined standards for providing quality hospitality services through their hotels.
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | January 31, 2014 |
| ISBN13 | 9783659512667 |
| Publishers | LAP LAMBERT Academic Publishing |
| Pages | 180 |
| Dimensions | 150 × 10 × 226 mm · 286 g |
| Language | German |
See all of Dhanaraj Jublee ( e.g. Paperback Book )