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Service Quality Assessment in Hospital: Customers Compare Their Perceptions of Something with Reference Points when Evaluating a Product or a Service Bishnu Prasad Neupane
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Service Quality Assessment in Hospital: Customers Compare Their Perceptions of Something with Reference Points when Evaluating a Product or a Service
Bishnu Prasad Neupane
Confronted with the emergence of the healthcare industry and the increasing demand for excellent service providers, it is necessary to understand how patients perceive healthcare service providers and what influences patient satisfaction and retention. So, this research focuses on service takers expectations from a good hospital and perception after receiving the service from Western Regional Hospital, Pokhara.
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | August 8, 2013 |
| ISBN13 | 9783659441233 |
| Publishers | LAP LAMBERT Academic Publishing |
| Pages | 104 |
| Dimensions | 150 × 6 × 226 mm · 173 g |
| Language | German |
See all of Bishnu Prasad Neupane ( e.g. Paperback Book )