Bassam Abu Hamad

Client's Centeredness of the Governmental Phc Services Gaza-palestine Bassam Abu Hamad

Ideally, it is assumed that PHC services should be responsive to people's needs and expectations. Client-centered PHC services could meet the goal of being responsive through designing and providing health care services that suit clients and guarantee appropriate accessibility, involvement in the caring processes and the delivery of quality health care services. This quantitative analytic cross-sectional study was conducted in order to assess the extent to which the governmental PHC services in Gaza Strip are client-centered. The study recommends adopting new policies that enhance the client centeredness of the heath care services through increasing the awareness about basic clients? health rights, increasing clients? involvement in the planning, implementation and evaluation of health services. Also, improving communication and interaction between the clinics teams and the local communities is essential including establishing community committees.