Andrey Belov

Samovospriyatie I Podacha Obratnoy Svyazi V Delovom Obshchenii: Rezul'taty Psikhologicheskogo Analiza Obshcheniya Menedzherov S Klientami Andrey Belov Russian edition

V nastoyashchee vremya predstavlenie o biznese kak o sisteme partnerskikh otnosheniy schitaetsya naibolee perspektivnym. Postroenie i sovershenstvovanie sistemy takikh otnosheniy predpolagaet ne tol'ko povyshenie urovnya kommunikativnykh umeniy i navykov personala, no i, chto naibolee vazhno, kachestvennoe izmenenie otnosheniya personala k klientam na osnove pozitivnogo izmeneniya otnosheniya k sebe, k okruzhayushchim, k svoey rabote, miru v tselom. Tsel' dannoy raboty sostoyala v vyyavlenii kharakteristik samovospriyatiya i obratnoy svyazi sotrudnikov servisnoy kompanii i osobennostey sootnosheniya mezhdu etimi kharakteristikami. Takzhe byla issledovana svyaz' samovospriyatiya sotrudnikov s vospriyatiem klientov. V rabote podrobno opisany traditsii izucheniya obratnoy svyazi i samovospriyatiya kak psikhologicheskikh kontseptov v otechestvennoy i zarubezhnoy nauke. Kniga prednaznachena dlya psikhologov, studentov, izuchayushchikh psikhologiyu i sotsial'nuyu rabotu, a takzhe dlya razrabotchikov i otsenshchikov sistem kachestva obsluzhivaniya klientov v kompaniyakh razlichnogo profilya.