Business Process Blueprinting: A Method for Customer-Oriented Business Process Modeling - Michael Hewing - Books - Springer - 9783658037284 - October 17, 2013
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Michael Hewing
Business Process Blueprinting: A Method for Customer-Oriented Business Process Modeling 2014 edition

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Though customer orientation is recommended in Business Process Management, current modeling methods still have a strong focus on the company's processes. Thus, the customers' perspective and their process chains before, during and after the interaction need to be captured in Business Process Management.

247 pages, 38 colour illustrations, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 17, 2013
ISBN13 9783658037284
Publishers Springer
Pages 229
Dimensions 148 × 210 × 14 mm   ·   326 g
Language English  

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