Tell your friends about this item:
Call Center Management in der Praxis: Strukturen und Prozesse betriebswirtschaftlich optimieren Stefan Helber Softcover reprint of the original 1st ed. 2004 edition
Price
HK$ 476
excl. VAT
Ordered from remote warehouse
Expected to be ready for shipping Aug 27 - Sep 8
Get notified about new Stefan Helber releases
Our customers say:
Add to your iMusic wish list
Also available as:
Call Center Management in der Praxis: Strukturen und Prozesse betriebswirtschaftlich optimieren
Stefan Helber
Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Im Vordergrund steht der Prozess der Leistungserstellung im Call Center. Zunächst wird die Frage erörtert, wie man die Performance des Call Centers misst - aus der Sicht der Anrufer wie aus der Sicht der Betreiber.
218 pages, black & white illustrations, black & white tables, bibliography
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | September 3, 2012 |
| ISBN13 | 9783642620515 |
| Publishers | Springer-Verlag Berlin and Heidelberg Gm |
| Pages | 218 |
| Dimensions | 155 × 235 × 12 mm · 331 g |
| Language | German |
More by Stefan Helber
Show all![Cover for Stefan Helber · Operations Research Proceedings 2012: Selected Papers of the International Annual Conference of the German Operations Research Society (GOR), Leibniz University of Hannover, Germany, September 5-7, 2012 - Operations Research Proceedings (Paperback Book) [2014 edition] (2013)](https://imusic.b-cdn.net/images/item/original/946/9783319007946.jpg?stefan-helber-2013-operations-research-proceedings-2012-selected-papers-of-the-international-annual-conference-of-the-german-operations-research-society-gor-leibniz-university-of-hannover-germany-september-5-7-2012-operations-research-proceedings-paperback&class=scaled&v=1397695895)
![Cover for Stefan Helber · Performance Analysis of Flow Lines with Non-Linear Flow of Material - Lecture Notes in Economics and Mathematical Systems (Paperback Book) [Softcover reprint of the original 1st ed. 1999 edition] (1999)](https://imusic.b-cdn.net/images/item/original/549/9783540659549.jpg?stefan-helber-1999-performance-analysis-of-flow-lines-with-non-linear-flow-of-material-lecture-notes-in-economics-and-mathematical-systems-paperback-book&class=scaled&v=1582936080)
More from the same publisher
![Cover for Beatrix Troger · Steuerstandort Großbritannien: Grundlagen und Praxis des britischen Steuerrechts (Paperback Book) [2. Auflage 2025 edition] (2027)](https://imusic-static.b-cdn.net/images/missing-tall.png)
![Cover for Imaging of Bone Tumors and Tumor-Like Lesions: Techniques and Applications - Medical Radiology (Hardcover Book) [Second Edition 2026 edition] (2027)](https://imusic.b-cdn.net/images/item/original/141/9783662733141.jpg?2027-imaging-of-bone-tumors-and-tumor-like-lesions-techniques-and-applications-medical-radiology-hardcover-book&class=scaled&v=1775079856)
![Cover for Handbuch Unternehmensorganisation: Strategien, Planung, Umsetzung (Book) [4. Auflage 2026 edition] (2026)](https://imusic.b-cdn.net/images/item/original/290/9783642420290.jpg?2026-handbuch-unternehmensorganisation-strategien-planung-umsetzung-book&class=scaled&v=1779860172)
![Cover for Jean Paul · Jean Pauls Samtliche Werke. Historisch-kritische Ausgabe: Zweite Abteilung. Band 10.3: Satiren und Ironien. Kommentar (Hardcover Book) [1. Aufl. 2025 edition] (2026)](https://imusic.b-cdn.net/images/item/original/229/9783740012229.jpg?jean-paul-2026-jean-pauls-samtliche-werke-historisch-kritische-ausgabe-zweite-abteilung-band-10-3-satiren-und-ironien-kommentar-hardcover-book&class=scaled&v=1606304271)
![Cover for Karlheinz Schuffler · Musical Scales and their Mathematics - Mathematics Study Resources (Paperback Book) [2024 edition] (2026)](https://imusic.b-cdn.net/images/item/original/401/9783662695401.jpg?karlheinz-schuffler-2026-musical-scales-and-their-mathematics-mathematics-study-resources-paperback-book&class=scaled&v=1735177753)
![Cover for Kyrill-Alexander Schwarz · Praxishandbuch Landesstaatsorganisationsrecht (Hardcover Book) [1. Aufl. 2025 edition] (2026)](https://imusic.b-cdn.net/images/item/original/355/9783642253355.jpg?kyrill-alexander-schwarz-2026-praxishandbuch-landesstaatsorganisationsrecht-hardcover-book&class=scaled&v=1408485129)
![Cover for Franz Kronthaler · Data Analysis with RStudio: An Easygoing Introduction (Paperback Book) [Second rev. and enl. Edition 2026 edition] (2026)](https://imusic.b-cdn.net/images/item/original/434/9783662732434.jpg?franz-kronthaler-2026-data-analysis-with-rstudio-an-easygoing-introduction-paperback-book&class=scaled&v=1778114467)
![Cover for Albrecht Beutelspacher · Modern Cryptography: From RSA to Zero-Knowledge and Beyond - Mathematics Study Resources (Paperback Book) [2024 edition] (2026)](https://imusic.b-cdn.net/images/item/original/420/9783662674420.jpg?albrecht-beutelspacher-2026-modern-cryptography-from-rsa-to-zero-knowledge-and-beyond-mathematics-study-resources-paperback-book&class=scaled&v=1688517177)
![Cover for Dieter Schramm · Vehicle Dynamics: Modeling and Simulation (Hardcover Book) [Third Edition 2026 edition] (2026)](https://imusic.b-cdn.net/images/item/original/166/9783662723166.jpg?dieter-schramm-2026-vehicle-dynamics-modeling-and-simulation-hardcover-book&class=scaled&v=1774297528)
See all of Stefan Helber ( e.g. Paperback Book and Hardcover Book )