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The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services: Satellite Meeting Sao Paulo, Brazil, August 18-20,2004 - IFLA Publications

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Media	Books Hardcover Book (Book with hard spine and cover)
Released	September 23, 2005
ISBN13	9783598218453
Publishers	De Gruyter
Pages	401
Dimensions	150 × 220 × 20 mm · 681 g
Language	German
Editor	Ferreira, Sueli Mara Soares Pinto
Editor	Savard, Rejean