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Linguistic Ethnography of a Multilingual Call Center: London Calling - Communicating in Professions and Organizations Johanna Woydack 2019 edition
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Linguistic Ethnography of a Multilingual Call Center: London Calling - Communicating in Professions and Organizations
Johanna Woydack
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.
214 pages, 38 Illustrations, black and white; XV, 214 p. 38 illus.
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | October 11, 2018 |
| ISBN13 | 9783319933221 |
| Publishers | Springer International Publishing AG |
| Pages | 214 |
| Dimensions | 150 × 220 × 20 mm · 454 g |
| Language | French |
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