The Virtual Public Servant: Artificial Intelligence and Frontline Work - Stephen Jeffares - Books - Springer Nature Switzerland AG - 9783030540838 - December 1, 2020
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Stephen Jeffares
The Virtual Public Servant: Artificial Intelligence and Frontline Work 2021 edition

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This book documents how—after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service—the tech industry is promising to re-humanise our frontline public services.

274 pages, 7 Illustrations, color; 13 Illustrations, black and white; XV, 274 p. 20 illus., 7 illus.

Media Books     Hardcover Book   (Book with hard spine and cover)
Released December 1, 2020
ISBN13 9783030540838
Publishers Springer Nature Switzerland AG
Pages 274
Dimensions 150 × 220 × 20 mm   ·   498 g
Language German  

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