Customer Astonishment: 10 Secrets to World-Class Customer Care - Darby Checketts - Books - Robert D. Reed Publishers - 9781931741682 - 2010
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Darby Checketts
Customer Astonishment: 10 Secrets to World-Class Customer Care New edition

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In competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. This book show you how.

148 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released 2010
ISBN13 9781931741682
Publishers Robert D. Reed Publishers
Pages 200
Dimensions 154 × 227 × 8 mm   ·   267 g

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