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Customer Service Excellence Catherine Ann Mattiske
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Customer Service Excellence
Catherine Ann Mattiske
Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals. Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles. In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs. The book includes free downloadable job aids and tools.
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | September 1, 2022 |
| ISBN13 | 9781921547270 |
| Publishers | TPC - The Performance Company Pty Limite |
| Pages | 102 |
| Dimensions | 138 × 5 × 213 mm · 127 g |
| Language | English |
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