Customer Experience 3 - Naeem Arif - Books - Writing Matters Publishing - 9781912774814 - March 25, 2021
In case cover and title do not match, the title is correct

Naeem Arif
Customer Experience 3

Get an email once the item is available
Do you have a profile? Log in

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

28 international customer experience (CX) professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles.




Editors: Naeem Arif, Andrew Priestley.




Contributors are experienced, qualified CX experts including Neil Skehel (Foreword), Richard Jordan, Sirte Pihlaja, Laura Tengerdi, Stephanie Linville, Francesca Tempestini, Sharon Boyd, Mohamad El-Hinnawi, Marc Karschies, Sandra D P Thompson, Robert Azman, David Wales, Serena Riley, Anita Ellis, Miles Courtney-Thomas, Gabriela Geeson, James Brooks, Daniel Dougherty, Olga Potaptseva, Joanna Carr, Edward Mei, Thomas Fairbairn, Nick Lygo-Baker, Olivier Mourrieras, Gustavo Imhof, Jessica Noble, Gregorio Uglioni, Mandisa Makubalo and Anna Noakes Schulze.




Topics include: Customer centric culture

Organisation adoption and accountability

VoC insight and understandings

CX design and improvement

CX metrics, measurement and ROI

CX strategy




This is the anticipated follow-up third volume packed with frontline experience, insight and value for professionals wanting to dramatically enhance the customer experience in their organization.

296 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 25, 2021
ISBN13 9781912774814
Publishers Writing Matters Publishing
Pages 296
Dimensions 140 × 216 × 16 mm   ·   345 g
Language English  
Editor Arif, Naeem
Editor Priestley, Andrew

Mere med samme udgiver

See all of Naeem Arif ( e.g. Paperback Book )