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Customer Service in Tourism and Hospitality Hudson, Simon (University of South Carolina) 2nd edition
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Customer Service in Tourism and Hospitality
Hudson, Simon (University of South Carolina)
A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
352 pages, 40 Figures
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | September 30, 2017 |
| ISBN13 | 9781911396468 |
| Publishers | Goodfellow Publishers Limited |
| Pages | 352 |
| Dimensions | 245 × 188 × 27 mm · 608 g |
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