Once a Customer, Always a Customer - Chris Daffy - Books - Oak Tree Press - 9781860761645 - March 18, 2011
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Chris Daffy
Once a Customer, Always a Customer 3rd edition

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This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 18, 2011
ISBN13 9781860761645
Publishers Oak Tree Press
Pages 304
Dimensions 153 × 15 × 230 mm   ·   426 g
Language English  

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