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Assessing Service Quality: Satisfying the expectations of library customers Peter Hernon 3rd edition
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Assessing Service Quality: Satisfying the expectations of library customers
Peter Hernon
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
232 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | May 31, 2015 |
| ISBN13 | 9781783300594 |
| Publishers | Facet Publishing |
| Pages | 232 |
| Dimensions | 280 × 218 × 15 mm · 610 g |
| Language | English |
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