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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms James Heskett
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
James Heskett
312 pages, illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | September 1, 2015 |
| ISBN13 | 9781626565845 |
| Publishers | Berrett-Koehler |
| Pages | 288 |
| Dimensions | 243 × 164 × 29 mm · 589 g |
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