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Achieving Service Excellence Carl M. Chang
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Achieving Service Excellence
Carl M. Chang
Discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
148 pages, black & white illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | November 20, 2013 |
| Original release date | 2014 |
| ISBN13 | 9781606495445 |
| Publishers | Business Expert Press |
| Pages | 125 |
| Dimensions | 219 × 154 × 8 mm · 208 g |
| Language | English |
