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Fundamentals of Customer-Focused Management: Competing through Service Joby John
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Fundamentals of Customer-Focused Management: Competing through Service
Joby John
The principal aim of this book is to get the reader to think about th firm and the way it conducts its business in a certain way-with a customer focus. It is now becoming clearly evident that all firms compete on service. For excellent service firms, the challenges and opportunities in providing services are a constant endeavor.
240 pages, Illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | December 30, 2003 |
| ISBN13 | 9781567205640 |
| Publishers | Bloomsbury Publishing Plc |
| Pages | 240 |
| Dimensions | 155 × 242 × 23 mm · 489 g |
| Language | English |
