Customer Service: Aiming for Excellence - Timothy P. Bonomo - Books - Trafford Publishing - 9781553695424 - July 11, 2002
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Timothy P. Bonomo
Customer Service: Aiming for Excellence

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Customer Service is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well. This easy-to-read, 'one sitting', book tells you how to handle different customers instead of just why you need to. The fun and insights are inescapable and 'it provides the tools to deal with difficult situations with confidence and a greater understanding of the underlying motives behind behavior'.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released July 11, 2002
ISBN13 9781553695424
Publishers Trafford Publishing
Pages 78
Dimensions 150 × 5 × 225 mm   ·   127 g
Language English  

See all of Timothy P. Bonomo ( e.g. Paperback Book )