Customer Service- The Reason Some HBCUs Are Destined To Fail - Teresa Francis-Divine - Books - Createspace Independent Publishing Platf - 9781519522696 - November 24, 2015
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Teresa Francis-Divine
Customer Service- The Reason Some HBCUs Are Destined To Fail

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This book takes a critical look at historically black colleges and universities in regards to customer service. This book analyzes what is right and wrong with HBCUs in the 21st century and the paradigm shift being experienced with higher education throughout America. This book is a must read for college administrators, faculty, students and those interested in higher education at HBCUs.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released November 24, 2015
ISBN13 9781519522696
Publishers Createspace Independent Publishing Platf
Pages 158
Dimensions 152 × 229 × 9 mm   ·   217 g
Language English  

See all of Teresa Francis-Divine ( e.g. Paperback Book )