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Mapping Experiences James Kalbach
Mapping Experiences
James Kalbach
This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.
250 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | May 13, 2016 |
| ISBN13 | 9781491923535 |
| Publishers | O'Reilly Media, Inc, USA |
| Pages | 384 |
| Dimensions | 196 × 223 × 17 mm · 636 g |
| Language | English |
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