Management of Tourism and Hospitality Services: Second Edition - Ishmael Mensah - Books - XLIBRIS - 9781483693163 - September 30, 2013
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Ishmael Mensah
Management of Tourism and Hospitality Services: Second Edition 2nd edition

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What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released September 30, 2013
ISBN13 9781483693163
Publishers XLIBRIS
Pages 418
Dimensions 27 × 152 × 229 mm   ·   607 g
Language English  
Contributor Rebecca Dei Mensah

See all of Ishmael Mensah ( e.g. Paperback Book and Hardcover Book )