David J. Linton

Turbocharging Your Parts and Service Department David J. Linton

The automotive industry has undergone great changes in recent years. Fixed operations now account for more than fifty percent of all dealership gross profit dollars and managers are facing unprecedented challenges in achieving success. This means that today?s managers must be willing to explore new ideas and processes. In Turbocharging Your Parts & Service Departments: Driving to the Next Level we demonstrate how a variety of operational changes, both large and small, can make a positive impact in every aspect of your business. We will not attempt to separate the issues of customer satisfaction and departmental profit, as it is impossible in the long run to do so. A successful business must satisfy both. You must have satisfied customers and be profitable to survive. In this book we emphasize that every aspect of a fixed operations department must be evaluated to determine what is good for the customer, good for employees, and good for business. That is how you drive your fixed operations departments to the next level!