Measuring Service Performance: Practical Research for Better Quality - Ralf Lisch - Books - Taylor & Francis Ltd - 9781472411914 - March 21, 2014
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Ralf Lisch
Measuring Service Performance: Practical Research for Better Quality New edition

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In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound.

200 pages, Includes 5 b&w illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released March 21, 2014
ISBN13 9781472411914
Publishers Taylor & Francis Ltd
Pages 214
Dimensions 177 × 251 × 19 mm   ·   618 g
Language English  

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