Abdul a Jaludi

The Art of Process Improvement Abdul a Jaludi

Publisher Marketing: The Art of Process Improvement is a high level strategic book aimed at leaders looking to cut expenses, improve employee morale and maximize profits. This book focuses on managing the improvement process, from instilling a corporate culture where change and innovation is welcomed to understanding the proper environment and conditions for implementing change, which is basically what a process improvement initiative is, the introduction of change into the environment. Companies which don't make process improvement part of the corporate culture usually generate profits during times of economic growth, and suffer heavy losses should the environment change or a better managed competitor comes along. These companies are easy to recognize, as they are continually on the lookout for a new CEO. Companies which foster an environment where change and innovation is encouraged are usually the leaders within an industry. These companies have profit margins which are higher than the industry average and can weather any crisis with little or any disruptive actions, such as mass layoffs or reorganizations. These companies are usually run by leaders who understand the art of process improvement and practice it religiously. Contributor Bio:  Jaludi, Abdul A Abdul A Jaludi, Co-Founder, President & Chief Executive Officer of TAG-MC, is an expert in IT infrastructure and business command centers. In addition to this book, he is also the author of The Art of Process Improvement and was the winner of a global innovation contest looking for the best idea for the future of banking. Abdul has 28 years' experience with command centers. His contributions include helping establish one of the most efficient mainframe banking environments in the world. His accomplishments include department, function, process, and tool innovation and optimization. Abdul has performed numerous command center audits to identify and correct reasons for customer dissatisfaction, improve service delivery and to reduce expenses. His work includes a full review of monitoring, overnight batch processing, incident alert notification, change, incident and problem management, and customer-service reports.