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The Positive Coach Approach: Call Center Coaching for High Performance Judy Mckee English Language edition
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The Positive Coach Approach: Call Center Coaching for High Performance
Judy Mckee
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | February 2, 2007 |
| ISBN13 | 9781425978389 |
| Publishers | AuthorHouse |
| Pages | 147 |
| Dimensions | 152 × 229 × 9 mm · 244 g |
| Language | English |
