Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP / ERP Systems - Thomas T. Hirata - Books - Taylor & Francis Inc - 9781420083811 - October 15, 2008
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Thomas T. Hirata
Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP / ERP Systems

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Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that builds on material requirement planning and enterprise resource planning to facilitate improved customer satisfaction.

120 pages, 4 black & white illustrations

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 15, 2008
ISBN13 9781420083811
Publishers Taylor & Francis Inc
Pages 116
Dimensions 235 × 159 × 14 mm   ·   318 g
Language English  

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