The Toyota Way to Service Excellence: Lean Transformation in Service Organizations - Jeffrey Liker - Books - McGraw-Hill Education - 9781259641107 - October 16, 2016
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Jeffrey Liker
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Ed edition

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Shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way. Suitable for service professionals of every level, this guide takes the proven Lean principles of the author's bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success.

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Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 16, 2016
ISBN13 9781259641107
Publishers McGraw-Hill Education
Pages 448
Dimensions 165 × 238 × 36 mm   ·   790 g

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