Re-organising Service Work: Call Centres in Germany and Britain - Routledge Revivals - Karen A. Shire - Books - Taylor & Francis Ltd - 9781138718432 - June 29, 2017
In case cover and title do not match, the title is correct

Karen A. Shire
Re-organising Service Work: Call Centres in Germany and Britain - Routledge Revivals 1st edition

Price
HK$ 1,409
excl. VAT

Ordered from remote warehouse

Expected to be ready for shipping Aug 11 - 21
Get notified about new Karen A. Shire releases

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

Not rated yet

Also available as:

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

244 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released June 29, 2017
ISBN13 9781138718432
Publishers Taylor & Francis Ltd
Pages 244
Dimensions 242 × 165 × 19 mm   ·   512 g
Language English  
Editor Holtgrewe, Ursula
Editor Kerst, Christian
Editor Shire, Karen

More from the same publisher

See all of Karen A. Shire ( e.g. Paperback Book and Hardcover Book )