The Customer-Driven Organization: Employing the Kano Model - Lance B. Coleman Sr. - Books - Taylor & Francis Ltd - 9781138438224 - July 27, 2017
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Lance B. Coleman Sr.
The Customer-Driven Organization: Employing the Kano Model 1st edition

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Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front

116 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 27, 2017
ISBN13 9781138438224
Publishers Taylor & Francis Ltd
Pages 116
Dimensions 150 × 220 × 20 mm   ·   370 g
Language English  

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