Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction - Madeline Bodin - Books - Taylor & Francis Ltd - 9781138412347 - July 27, 2017
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Madeline Bodin
Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction 1st edition

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This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.

137 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 27, 2017
ISBN13 9781138412347
Publishers Taylor & Francis Ltd
Pages 137
Dimensions 150 × 220 × 20 mm   ·   430 g
Language English  

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