The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions - Madeline Bodin - Books - Taylor & Francis Ltd - 9781138412330 - August 21, 2017
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Madeline Bodin
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions 3rd edition

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Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.

232 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released August 21, 2017
ISBN13 9781138412330
Publishers Taylor & Francis Ltd
Pages 232
Dimensions 150 × 220 × 20 mm   ·   453 g
Language English  

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