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Empowerment: HR Strategies for Service Excellence Conrad Lashley 1st edition
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Empowerment: HR Strategies for Service Excellence
Conrad Lashley
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
320 pages
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | December 2, 2016 |
| ISBN13 | 9781138153967 |
| Publishers | Taylor & Francis Ltd |
| Pages | 320 |
| Dimensions | 150 × 220 × 20 mm · 453 g |
| Language | English |
