5 Steps to Customer Centricity - Koert Breebaart - Books - Lulu.com - 9781105253973 - November 16, 2011
In case cover and title do not match, the title is correct

Koert Breebaart
5 Steps to Customer Centricity

Price
HK$ 192
excl. VAT

Ordered from remote warehouse

Expected to be ready for shipping Jun 12 - 24

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

Companies are no longer in the business of selling products and services - they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In The 5 Stepping Stones to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.

black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released November 16, 2011
Original release date 2012
ISBN13 9781105253973
Publishers Lulu.com
Pages 196
Dimensions 209 × 149 × 13 mm   ·   240 g
Language English  

See all of Koert Breebaart ( e.g. Paperback Book )