How Organizations Deliver Bad Customer Service <br>(and Strategies That Turn It Around!) - Barbara Khozam - Books - Barbara Khozam, Inc. - 9780983679608 - August 1, 2011
In case cover and title do not match, the title is correct

Barbara Khozam
How Organizations Deliver Bad Customer Service <br>(and Strategies That Turn It Around!)

Price
HK$ 205
excl. VAT

Ordered from remote warehouse

Expected to be ready for shipping Sep 21 - Oct 1
Get notified about new Barbara Khozam releases

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

Not rated yet

Today?s consumer views loyalty to a business as a fad, and they also expect everything and then some. The companies that are thriving (and will continue to thrive) deliver amazing customer experiences. Customer service isn?t just about being a department or a policy; it is about creating a culture where customers can?t wait to do business with you, and are excited to refer their friends to you as well. This book?s characters, Negative Ned and Positive Paul, illustrate the ABSURDITY of terrible customer service and the simple steps necessary to improve nearly every customer experience.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 1, 2011
ISBN13 9780983679608
Publishers Barbara Khozam, Inc.
Pages 208
Dimensions 140 × 220 × 10 mm   ·   263 g
Language English  

See all of Barbara Khozam