The Customer Conundrum - Gary L. Smith - Books - Gary L. Smith - 9780976761907 - September 17, 2014
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Gary L. Smith
The Customer Conundrum

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There is clearly a huge gulf that has been created in the arena of customer service. This gulf exists between what business owners espouse as their customer service philosophies and what customers are actually experiencing in their daily personal and business transactions. What's worse is that this "gulf" appears to be widening, especially with the impact of global operations and sourcing. In The Customer Conundrum, Gary Smith identifies the core issues relating to the customer service gulf, and then gives solid, practical advice on how you can create, maintain, and lead a true customer-centric organization.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released September 17, 2014
ISBN13 9780976761907
Publishers Gary L. Smith
Pages 100
Dimensions 150 × 220 × 10 mm   ·   158 g
Language English  

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