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Broken Promises: Unconventional View of What Went Wrong at Ibm Daniel Quinn Mills
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Broken Promises: Unconventional View of What Went Wrong at Ibm
Daniel Quinn Mills
This text examines IBM's culture and history, looking at various challenges that have faced the company. Illustrating that IBM's poor performance in the 1990s is part of a repeated pattern, it argues that IBM's biggest problems have stemmed from breaking commitments to its employees and customers.
224 pages, index
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | June 1, 1996 |
| ISBN13 | 9780875846545 |
| Publishers | Harvard Business Review Press |
| Pages | 224 |
| Dimensions | 162 × 240 × 22 mm · 544 g |
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