Evaluating Reference Services: A Practical Guide - Jo Bell Whitlatch - Books - American Library Association - 9780838907870 - 2000
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Jo Bell Whitlatch
Evaluating Reference Services: A Practical Guide

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For many users, library ""means"" reference. To make sure these library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services.

192 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released 2000
ISBN13 9780838907870
Publishers American Library Association
Pages 192
Dimensions 228 × 152 × 12 mm   ·   322 g

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