The Kindness Revolution: The Company-wide Culture Shift That InspiresPhenomenal Customer Service - Ed Horrell - Books - Amacom - 9780814473078 - September 16, 2006
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Ed Horrell
The Kindness Revolution: The Company-wide Culture Shift That InspiresPhenomenal Customer Service Ed edition

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Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.

208 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released September 16, 2006
ISBN13 9780814473078
Publishers Amacom
Pages 208
Dimensions 236 × 162 × 26 mm   ·   472 g

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